Products, Downloads, Updates and Expirations
1. What type of exam materials available on certificationduck.com?
All the products and all the demos on certificationduck.com are in PDF version which designed exactly according to the real exam questions and answers. We have free demos for almost all of our products and you can try our demos before buying.
2. Does your study material work?
All the latest Q&As are created directly correspond to the real questions and answers by professionals and ensured by experts to guarantee the accuracy. If you understand the knowledge points provided in our Q&As, you can pass the exam easily.
3. How often do you release your products updates?
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
4. Are the update free?
The free update offer is only valid for one year after you’ve purchased the products. If you still want to update your questions after one year, login your account in our site, and you can get the new one with 50% discounts.
5. When I can download the products and how to download it?
After your order has been confirmed, you will be able to download the product instantly. You need to log in your account-click My Account-click the Invoice or Detail, then you will go to the download page. Click the download button to download the product.
If it shows “Exam updating. Please download it later.” It means there are latest updates for your exam and our expert team is revising the exam. We will send you it via email or you may download it later.
6. When does my product validation period expire?
You can enjoy one year free update after your purchase.
7. How to extend my expired product?
Product validation period cannot be extended. But you can renew your product. Please login your account and click the ‘Renew’ button next to each expired product in your User Center. Renewal of expired product is 50% of the original price and you can use it for another one year.
Operating Systems and Necessary Tools
1. What operating systems and necessary tools are needed to use your product?
For Lab user, Adobe Reader and AVI player are required;
2.What unzipping software do you recommend?
Set WinZip as your primary decompress tools which you can download at http://www.winzip.com.
Payments, Access to Account and Other FAQs
1. How do I pay for my order?
We currently only accepts payments with PayPal and Credit Card (www.paypal.com).
2. If I can’t login my account or forgot my password, what should I do?
You may contact us to report the case and we will help you to reset your password.
3. What do you do with my personal information?
We respect your privacy and, therefore, we do not sell or rent the personal information you provide to us to any third party you do not wish us to do so. Upon your request, we will not share your personal information with any unaffiliated third party. One of our highest priorities is to ensure your privacy and peace of mind by employing some of the most advanced online security in the industry. Every step of the way, we provide you with the state-of-the-art encryption of all data transmitted between your computer and our secure site.
4. It seems that I was charged differently from my bill?
We use the US dollar as the currency in most of our transaction and if you paid in other currency such as Pound, Euro or any other, they will be converted using our real –time currency exchange, so there may be different of your bill.
5. Are there any extra fees I need to pay?
We do not charge any extra fee. But you may be charged the transaction fee by your bank. You can contact your bank to make sure. We do not take any extra money from our customers.
6. Do you have any coupons?
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.